Services A-Z (110)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Academic Facility Scheduling (AdAstra)

Used by Academic Support/Enrollment Services to schedule rooms and facilities for classes.

Accessible Documents

Resources for creating accessible documents

Accessible Instructional Materials (AIM)

Computer support services for students with disabilities

Active Directory

a common system for the organization and administration of user accounts and computing technology resources, such as computers, file shares, and printers.

Antivirus Protection

Antivirus protection for employees with campus-issued computers

ApplicationXtender / Kofax

Document imaging for Financial Management, HR, ITS and CSULB Research Foundation

Audience Response Systems

iClickers or Student Response System (SRS) is a classroom technology that provides professors with instant feedback on student responses to in-class polling questions and quizzes.

Authentication Services

Shibboleth, LDAP, Active Directory, Okta

Automatic Call Distribution (ACD)

ACD is a specialized telephone system application designed to route incoming calls to any available personnel so that calls are evenly distributed.

B

Backup and Recovery Services

Server and database hosting and department file shares are supported by full backup and recovery services

Beach Alert

Beach TV

Beach TV is a nonprofit local educational cable TV channel operated 24/7 on cable systems in Long Beach, Signal Hill, and Lakewood.

BeachBoard

BeachBoard is the campus Learning Management System.

BeachID Account

Each authorized CSULB employee and student has a BeachID Account. A BeachID Account consists of a nine-digit "username" (typically, your Campus ID) and your password, which prove you're affiliated with the University and enable you to use CSULB computing services. Access to specific campus systems is based on your role within the University.

BeachMail Student Email

Campus-issued student email account, also known as BeachMail.

beachnet+

beachnet+ is the primary, secure wireless connection for students, faculty and staff while on campus.

beachnet-guest-access

The beachnet-guest-access network is for University guests that require temporary WiFi access.

Billing Reports and Statements

Monthly billing reports and statements summarizing charges by department, charge type extension and account.

C

Call Processing

A telephone application that transfers calls to various extensions, voice mailboxes, or voice recordings without the intervention of a human operator.

Campus Telephone Directory

Online Directory containing public contact information for individuals and departments on the CSULB campus

Cayuse

Internal Clearance and Electronic Proposal Submission

Central Computer Labs

Two open access computer labs are available for current CSULB students, faculty, and staff: the Spidell Technology Center, located in the Library on the 1st Floor and the Horn Center, located on lower campus at the Steve and Nini Horn Center. Limited guest access to computers is available in the Library Spidell technology Center only.

Classroom Audio/Visual Services

Support for faculty in the use of the technologies equipped within University Classroom Pool (UCP), support staff in the use of audio/visual presentation technologies throughout various campus venues.

CMS HR Admininstration Service

CMS HR Administration and Time Approval services, which integrate campus human capital management processes, including personnel administration, benefits administration, time management, and payroll

CMS Student Administration Service

Also known as Campus Solutions

College Computing Labs

Computer labs available by specific colleges, programs, or majors.

Common Finance System (CFS) & CFS Data Warehouse

Compromised Account Procedures

A series of response efforts to mitigate security risks with compromised accounts

Conference Calling

The University's telephone system can accommodate up to eight parties, four of whom can be off-campus, on one call.

Copier Program

CSLink Report Management System

Administrative reporting such as HR, Telecom, and Student Administration systems

D

Database Hosting

A range of database hosting options for campus applications, which offer high availability, a secure environment, and data recovery options.

Departmental Websites

Multiple web teams across campus provide a varying degree of web services, such as web design, web page maintenance, and web application development.

Desktop and Server Management (SCCM)

A software management suite provided by Microsoft that allows campus technical staff to manage a large number of Windows based computers.

Desktop Support

Provided to employees at the division, college and department levels across campus, services are provided mainly for Universtity-owned computers and technology. Desktop Support Services is your main point of contact for technical support.

Device Encryption

encryption services for campus-owned/issued laptops

E

eduroam

eduroam is a global wireless roaming service, which provides secure network access for users in higher education and research institutions.

Electronic Degauss and Destroy Service

a campus service to sanitize eligible computer media.

Electronic Fax

Secure, paperless fax solution that converts and routes inbound faxes to a specified network drive or email address.

Employee Center

Available within Single Sign-On (SSO), Employee Center (formerly MyCSULB) is the central location for employees to access their personal information.

Employee Computer Software Training

For campus employees to assist with learning software that is supported by the Division of IT on campus-owned computers.

Employee Email and Calendaring

Employee business email services, which include personal and resource calendaring, contacts, tasks, and notes.

Enplug Digital Display System

Allows you to put digital content onto any display, while managing the content from an account dashboard where any changes you make are instantly updated on your display.

Equipment Reservation and Checkout

Classroom Support Services loans equipment to the CSULB Faculty and Staff community from our profuse inventory. To ensure fairness and access to equipment for all concerned, checkouts are limited to 2 business days to circumlocute potential inequality in its availability for others in need. Classroom remotes and cables are available for semester long checkout.

eSignature Service (DocuSign)

A self-service tool that allows designated members of the campus to create and route electronic documents for signature and campus employees and students to apply an electronic signature to those documents.

F

Faculty Center

Faculty Center allows you to view your teaching schedule information, view your class rosters, and submit grades for your classes. Instructors may also have access to student information through Advisement and course information through Class Search.

Faculty Research Experience and Expertise (FREE)

a searchable electronic database that includes research experience and expertise of faculty at CSULB.

File Sharing

Centrally managed onsite, network file share service, which includes a production copy of all files, an on-site backup, and an off-site backup.

File Transfer (FTP) Service

FTP is a standard Internet protocol used to transfer files, programs, and other data between a client computer and a server on a computer network. A CSULB FTP / Personal Web Space provides 25mb of space on CSULB's servers.

H

High Performance Computing (HPC) Environment

Division of Information Technology (DoIT) offers a Central High Performance Computing (HPC) environment for Faculty computing in their pursuit of teaching and learning. This service includes shared cycles on several high performance clusters equipped with a variety of research software packages.

I

Instructional Design

Instructional Designers support faculty in the use of technology to deliver dynamic and engaging learning experiences for students. Whether you are developing new courses or seeking enhancements to existing courses, Instructional Designers are available to assist you.

IT Procurement Compliance Review (PCR)

This is part of CSULB's ongoing commitment to provide access to information resources and technologies to individuals with disabilities. The Chancellor's Office policy requires the campus to purchase Electronic and Information Technology (E&IT) products that meet Section 508 Accessibility requirements.

L

Lynda.com Training

Free, unlimited access to business, software, technology, and creative skills training

M

Mailing Lists

Mailing List (LISTSERV) is an email list service when members of the list contain non-campus email address (non csulb.edu), such as those from other universities or third-party consumer email systems, such as Gmail and Yahoo. This service is only available to campus employees.

Mobile Devices

Under the direction of the Division of Administration and Finance, ITS assists campus departments with acquiring and coordinating campus approved, University-owned devices.

O

Office 365

Microsoft Office 365 web applications, such as Word, Excel, PowerPoint, and OneDrive. Also available for download on personal computers.

OneDrive

Microsoft's cloud based file storage which provides ways to share and collaborate with anyone with your stored files.

Open a ticket with Academic Technology Services (ATS)

Open a ticket with Associated Students Inc (ASI)

Open a ticket with Career Development Center (CDC)

Open a ticket with College of Business Administration (CBA)

Open a ticket with College of Education (CED)

Open a ticket with College of Engineering (COE)

Open a ticket with College of Health and Human Services (CHHS)

Open a ticket with College of Liberal Arts (CLA)

Open a ticket with College of Natural Science and Mathematics (CNSM)

Open a ticket with College of The Arts (COTA)

Open a ticket with Enrollment Services (ES)

Open a ticket with Financial Management (FM)

Open a ticket with Forty-Niner Shops (FNS)

Open a ticket with Housing & Residential Life (HRL)

Open a ticket with Human Resources Management (HRM)

Open a ticket with Information Technology Services (ITS)

Open a ticket with Physical Planning and Facilities Management (PPFM)

Open a ticket with Student Affairs Information Technology (SAIT)

Open a ticket with Student Health Services (SHS)

Open a Ticket with the Technology Help Desk

Request this service to contact the Technology Help Desk.
You may also reach us by phone at (562) 985-4959, email at helpdesk@csulb.edu, or in person at the Horn Center lobby and 5th floor of the Campus Library.
Hours during the fall and spring semesters are Monday-Thursday 8:00 AM - 9:00 PM and Friday 8:00AM - 5:00 PM.
Basic support and escalation in case of emergencies is available outside these hours by email and phone.

Open a ticket with University Police (UPD)

Open a ticket with University Relations and Development (URD)

Other Office 365 Applications

An assortment of other Microsoft Office 365 applications available for your personal, academic, and work needs.

P

Parking Systems and Services

Enterprise-wide parking and enforcement hardware, software and systems that provide an effective parking environment for students, employees and visitors to CSULB.

ParScore

ParScore provides an integrated system for scoring tests, building a gradebook, and printing statistical reports using a SCANTRON optical reader.

PeopleSoft Student Financials

Functional support related to PeopleSoft Student Financials module provided by Financial Management

Phishing Response

Various actions are taken to respond to these types of known and reported phishing attempts targeting campus users.

Print Services - Academic/Business Departments

Support for printers or scanners used by employees.

Print Services - Students

Access to black & white and color printing services located in various locations on campus, including some site specific locations with full copy center printing services.

Q

Qualtrics

Qualtrics is a web-based survey tool for conducting survey research, evaluations and other data collection activities.

R

Remote Access (VPN) Service - (Legacy Service)

This service will be retired within the current year, so it is recommended that users transition to the new GlobalProtect VPN service instead.

Remote Access (VPN) Service - GlobalProtect (New)

Remote networking services, Virtual Private Network (VPN), is a campus system allowing individuals to securely access internal networks and computers over the Internet, using encrypted tunnels to ensure that data cannot be accessed without authorization.

Request Quote / Project

lnstall telecommunications cable and/or request a quote for telecommunications work

Respondus

Respondus is an application that lets instructors create and manage exams and surveys that can be printed to paper or published directly to BeachBoard.

S

Scantron

Scantron is a popular test taking tool for answer delivery and grading.

Server Hosting

Virtual server hosting services for campus customers who want to operate their equipment in a secure, centrally managed data center.

Service Account Administration

Student Assistant, Service Accounts, Guest Accounts

SharePoint Online

a web-based collaboration and document management platform for employees and campus departments

Single Sign-On (SSO)

Using your campus ID (or campus email address) and password, Single Sign-On is a service which allows a single location for accessing multiple campus applications and services upon successfully logging in at http://sso.csulb.edu. Access to applications and services will vary depending on your campus role, such as if you're a student, faculty member, or staff member with specific job-related roles.

SkillsPort Learning Management System

SkillsPort, also known as Skillsoft, is a learning management system that offers employees access to thousands of online learning courses, books, etc.

Software Depot

Access to software licensed by the university for students, faculty, and staff

SSL Certificate Service

a program with InCommon, LLC to enable CSU campuses to distribute security certificates within their respective domains

Student Center (MyCSULB)

The MyCSULB Student Center provides a "home base" for accessing your student information such as your class schedule, outstanding balance, and contact information.

Student Virtual Labs (SVL)

Online access to university-licensed software for classroom instruction and assignments.

System Monitoring (SCOM)

SCOM is a tool for infrastructure monitoring, such as for alerting administrators of disk space utilization, database crashes, and server performance.

T

Telephone Directory Services

An array of services to assist the campus community and visitors with searching for people and departments on campus.

Telephone Service

Telephone lines and equipment provided for the campus community.

Turnitin

Turnitin is a plagiarism prevention service available in BeachBoard.

U

University Web Server

Support for the campus server cluster which houses many of the campus website.

V

Voice Mail

Available on campus-issued desk telephones with a variety of standard features.

Vulnerability Scanning

an inspection of potential points of exploit on web applications that process Level 1 data

W

Web Accessibility

Resources and services for creating and maintaining accessible CSULB web content

Wired Network Services

Network enabling services include DNS record changes and corrections, DHCP relay/DHCP address failures, static/fixed IP address assignment, and server IP assignment.