Call Processing

Available to

Departments

Service Overview

This is a telephone application that transfers calls to various extensions, voice mailboxes, or voice recordings without the intervention of a human operator.  Also known as auto-attendant or phone tree.

Service Details

A well-designed call processing app allows callers to quickly navigate to their desired destination while also helping the department/organization reduce repetition and filter out irrelevant calls.  Typical applications consist of a main greeting followed by a simple menu system with an option to speak with a representative. 

Help

To add, change or remove existing service, click the ‘Request Service’ button.  For all other questions and support, contact Telecommunications at 54480 or its.tsg@csulb.edu.