Service Catalog

Categories (8)

Accounts and User Access

BeachID Account, Password Management, Single Sign-On, MyCSULB, Faculty Center, Employee Center (Services to establish a CSULB computing identity, obtain and manage a CSULB computing account, and get access to CSULB computing resources)

Wi-Fi and Internet

Wi-Fi and wired network access while on campus and remote access to services while off campus.

Teaching, Learning, and Research Technologies

BeachBoard, Classroom Technology, Computer Labs, LMS-Based Web Conferencing, Assessment Systems (Scantron, ParScore, Respondus, Turnitin), Research Computing

Email, Calendaring, and Cloud Apps

Email and calendar services for employees and students, Office 365 applications including OneDrive, Skype, SharePoint. (Cloud-based, integrated email, calendaring, and collaboration services for CSULB employees, students, and other authorized personnel available through several interfaces including desktop clients, web clients, and mobile-device clients.)

Information Security and Access Management

Accessible Technology Administration, Protection and Security, Directory Services, Identity Management (IdM)

Services that provide security, data inventory and compliance, and access for institutional information and systems. Services include data protection and encryption; firewall management; security incident response and investigations; training to ensure regulatory compliance and the security, integrity, and availability of campus data and systems.

Administrative Services

CMS HR and CS (Campus Solutions, also called Student Administration), CFS, Career Development and Training, eSignature, Document Imaging, IT Purchasing, campus Reporting and Analytics (Services delivered by the CSU, CSULB, campus divisions, colleges, or departments that support the University's administrative and business functions or campus constituents.)

Computing and Collaboration Services

Computing Device and Printing Services, Software Depot, Websites (Services and systems to support campus computing and connectivity using University-owned or personal devices. Includes support for campus desktop and shared computers, computer labs, printing and print management, websites, A/V services outside the classroom.)

Infrastructure Services

Digital Signage, Telephone, Hosting and Storage, Parking Systems, Copier Program (Services related to hardware, software, systems, and networking that provide the University with core, shared technologies for institutional activities.)

Services (1)

Open a Ticket with the Technology Help Desk

Request this service to contact the Technology Help Desk.
You may also reach us by phone at (562) 985-4959, email at helpdesk@csulb.edu, or in person at the Horn Center lobby and 5th floor of the Campus Library.
Hours during the fall and spring semesters are Monday-Thursday 8:00 AM - 9:00 PM and Friday 8:00AM - 5:00 PM.
Basic support and escalation in case of emergencies is available outside these hours by email and phone.