Available To
Chatbot is publicly available on specific CSULB websites. Departments interested in a chatbot, can see contact section below.
Service Overview
The CSULB chatbot, known as Elbee, is cloud-based and powered by Ocelot, which is optimized for higher education. It requires minimal IT resources to onboard and includes an extensive list of higher education knowledgebases that can provide a starting point for customization.
Service Details
The Elbee chatbot is mobile-friendly, WCAG AA 2.0 accessible, and can be deployed across student service departments. The chatbot can help:
- Support enrollment and retention initiatives
- Improve customer service
- Reduce phone calls and wait times
- Support after-hours support
- Support student self-service
- Ensure consistency of answers
- Save staff time
As of Spring 2024, the current CSULB departments have employed the Elbee chatbot:
Contacts
Not all campus services or departments may be compatible with the Elbee chatbot, but to inquire, please contact DoIT-ServiceManagement@csulb.edu for more information.