Chatbot

Tags Elbee AI

Chatbot prompt asking "may I help you?"

Available To

Chatbot is publicly available on specific CSULB websites. Departments interested in a chatbot, can see contact section below.

Service Overview

The CSULB chatbot, known as Elbee, is cloud-based and powered by Ocelot, which is optimized for higher education.  It requires minimal IT resources to onboard and includes an extensive list of higher education knowledgebases that can provide a starting point for customization. 

Service Details

The Elbee chatbot is mobile-friendly, WCAG AA 2.0 accessible, and can be deployed across student service departments.  The chatbot can help:

  • Support enrollment and retention initiatives
  • Improve customer service
  • Reduce phone calls and wait times
  • Support after-hours support
  • Support student self-service
  • Ensure consistency of answers
  • Save staff time

As of Spring 2024, the current CSULB departments have employed the Elbee chatbot:

Contacts

Not all campus services or departments may be compatible with the Elbee chatbot, but to inquire, please contact DoIT-ServiceManagement@csulb.edu for more information.

 
Request Service

Details

Service ID: 52374
Created
Mon 3/13/23 5:43 PM
Modified
Fri 3/8/24 6:23 PM