Available to
Departments
Service Overview
This is a telephone application that transfers calls to various extensions, voice mailboxes, or voice recordings without the intervention of a human operator. Also known as auto-attendant or phone tree.
Service Details
A well-designed call processing app allows callers to quickly navigate to their desired destination while also helping the department/organization reduce repetition and filter out irrelevant calls. Typical applications consist of a main greeting followed by a simple menu system with an option to speak with a representative. More complex applications may include schedules where calls are routed differently at different times. For example, calls may be routed to a menu of options during business hours, but routed straight to voice mail during non-business hours and weekends.
Help
To add, change or remove existing service, click the ‘Request Service’ button. For all other questions and support, contact Telecommunications at 54480 or ITS-Telecom@csulb.edu.