Call Processing

Available to

Departments

Service Overview

This is a telephone application that transfers calls to various extensions, voice mailboxes, or voice recordings without the intervention of a human operator.  Also known as auto-attendant or phone tree.

Service Details

A well-designed call processing app allows callers to quickly navigate to their desired destination while also helping the department/organization reduce repetition and filter out irrelevant calls.  Typical applications consist of a main greeting followed by a simple menu system with an option to speak with a representative. More complex applications may include schedules where calls are routed differently at different times.  For example, calls may be routed to a menu of options during business hours, but routed straight to voice mail during non-business hours and weekends. 

Help

To add, change or remove existing service, click the ‘Request Service’ button.  For all other questions and support, contact Telecommunications at 54480 or ITS-Telecom@csulb.edu

 

 
Request Service

Details

30330
Created
Thu 9/13/18 4:50 PM
Modified
Tue 10/22/19 11:01 AM