Available To
Faculty, Staff, and Departments
Service Overview
Allows users to send, receive and manage voice messages through a variety of interfaces. Voice mail is included as a standard service on all campus desk phones, and there is no additional charge for this service.
Service Details
Voice messages and mailbox settings can be managed in several ways:
- Through the telephone
- On-Campus: Dial 51234 and enter your telephone security code (for digital and VoIP phones, press the steady or flashing “voice mail” button).
- Off-Campus: Dial (562) 985-1234 and enter your telephone number followed by your security code when prompted.
- Receiving an audio file copy of your voice mail messages in your employee email account via Unified Messaging
- Online using the Web PhoneManager portal at http://voicemail.csulb.edu
Other commonly used features include:
- Shared mailboxes for multiple employees sharing a single phone, allowing each employee to access only their own messages
- Out-of-office greeting
- Automatic message forwarding
- Personal operator function
Setting Up Your Mailbox
Before you begin using your new voice mail, you will need to run through a quick and simple setup. You should have been provided with a default password to use for the initial login. If you don't recall what this password is, you can contact your Administrative Services Manager (ASM) or call the campus Operator (press 0 on your campus phone or dial 562-985-4111 from off campus) during business hours Monday through Friday.
Requests and Assistance
- To reset your voice mail password, click the Request Service button on this page to provide required details.
- To add, change, or remove existing service, click the Requst Service button. For all other questions and support, contact Telecommunications at extension 5-4480 or ITS-Telecom@csulb.edu.