Telephone Service

laptop and mobile devices with Teams Calling activity on screens

Available To

Employees

Service Overview

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This is a software-based campus telephone number for placing and receiving receiving calls from anywhere with an Internet connection (wired and Wi-Fi) on desktops and mobile devices. All phone service comes with National calling access. International calling is an additional cost and requires ASM approval by using the Request Service button.

Service Types include:

Individual telephone service with national dialing access (international dialing available at extra cost) and assigned random CSULB phone numbers: 1-562-985-XXXX.
Call Queues: Department phone numbers with shared answering access
Auto attendants: Act as a virtual receptionist providing automated call handling and routing capabilities for incoming calls. Callers can navigate through a menu using their phone keypad or voice inputs to reach the appropriate department, person, or service.
Common Area Phones: Physical desk phones with a touch screen compatible with Teams Phone service for use by departments and student assistants

Learn about the Types of Teams Phone Services.

Voicemail

All Teams Phone services include voice mail service in the form of an audio file and speech-to-text transcriptions.

Individual user phone: Messages are available within hour Teams Calls app's history log and also delivered to your individual Outlook email account's inbox.
Call Queues (CQ): Messages are delivered to an Outlook Group named after the phone number of the call queue. CQ members all have access to the CQ's voicemail group folder within each of their Outlook accounts.
Common Area Phones (CAP): If calls are made directly to a common area phone and the caller leaves a voicemail, it will only be accessible from the physical device. If the CAP is a member of a CQ, the CQ's voicemails are not accessible from the physical phone. They are only available from the CQ's Outlook voicemail group folder.

Service Details

Refer to Teams Voice Billing, Collections, Inclusions, Exclusions, Costs for descriptions about employee types that qualify.

Staff

Staff are automatically provisioned a Teams Phone number upon hire, after employee status becomes active based on HR status. This is performed via automated system processes.

Faculty

Phone service for faculty must be requested using the Request Service button on this page, as this is not automated.

Student Assistants

Teams calling service can be access by student assistants for making on-campus Teams audio and video calls only. For making external campus calls for work purposes, departments can request a common area phone (CAP), which can also be used or shared among multiple student assistants. CAPs can also be added to call queues for answering department phone calls.

Physical Telephones

Microsoft Teams Phone service is primarily used on a desktops or mobile apps. For some employees and student assistants, a compatible Teams physical phone may be requested if necessary.