Available To
Campus community and Callers from the Public Network
Service Overview
Telephone lines and equipment provided for the campus community, but mainly operational departments and employees.
Service Details
Physical Telephones
Analog and digital desk phones, as well as analog lines for alarms, fax machines, etc., are provided through Telecommunications Services. Further details can be viewed through the following links. If you have any questions or you can’t find the service you need, please contact us at its-telecom@csulb.edu.
Telephone Help
Getting Started with Voice Mail and Telephone Service
Acceptable Use of Telecommunications Services
Telephone Models and Types
Virtual Voice Mail Referral Lines for Faculty
The online telephone directory lookup contains location and title only for those who have a telephone extension number. Most faculty members, for example, do not have a campus extension or phone, so Telecommunications has broadened the use of the voice referral line.
By redesigning the voice referral line option, the new Voice Mail Referral line is a virtual line that will give any employee a campus number that goes straight to voice mail when dialed. When the caller leaves a message, it will be routed to the employee’s email inbox as an email containing a WAV file attachment of the message and a transcription.
This line type allows the employee to have a more substantial campus presence.
Cost
This type of line costs $5 per month and is for inbound calls only. Just indicate “Virtual Phone” in the ticket, and in the detail section indicate REF is the line type needed.
Virtual Phones for Remote Work
Also known as a "soft phone," this can be used from off campus to answer calls coming into your campus phone extension.
Requirements
- Installation of the Micollab software application for virtual phone requires administrator access when installing on Windows or Mac computers.
Features
- This is a software-based campus telephone extension that can be accessed using a computer and/or mobile device.
- Receive and place calls from anywhere with reliable Wi-Fi or mobile phone signal is available.
- Virtual phones will be assigned a (562) 985-6XXX campus telephone number, so outbound calls appear to come from campus.
- Existing telephone lines of virtual phone users will be configured to have their published extension automatically forward to their new virtual phone.
- The virtual phone application Integrates with campus voicemail. Existing telephone users who forward calls to their virtual phone will have a single voicemail box to manage.
- Virtual phone users can have the ability to answer department extensions in addition to their own telephone numbers.
Features Not Supported
- Calls to 911 are not supported on virtual phones.
Cost
- During COVID/safer-at-home period, virtual phones will be offered as a free companion service for any employee who has an active desk phone; standard campus call rates will still apply for off-campus calls.
- Only one virtual phone will be given at no charge per existing desk phone; if multiple faculty or staff share an office phone and all want virtual phones, one will receive the companion service at no charge and each of the others would request the standalone service at $21/month.
- Virtual phones will be available to users without an existing campus telephone at a monthly cost of $21; standard campus call rates will still apply for off-campus calls.
Additional Resources
Physical Phones
- If you are planning telephone work to be done for more than five lines, please consider using the Multi-Move-Change-Install-Disconnect form located to the right of this page. It can be edited and then uploaded with your ticket requesting the service.
- For placement on digital telephone sets. Buttons may be labeled to best suit your needs.
Virtual Phones
To request an alternate format of this information, please contact ITS-Telecom@csulb.edu.