Telephone Service

Available To

Campus community and Callers from the Public Network

Service Overview

Telephone lines and equipment provided for the campus community, but mainly operational departments and employees.

See new Virtual Phones - Microsoft Teams Calling section below.

See New Telecom Service Billing Changes Beginning FY 2023/24, including new costs.

Service Details

Physical Telephones

Analog and digital desk phones, as well as analog lines for alarms, fax machines, etc., are provided through Telecommunications Services.  Further details can be viewed through the following links. If you have any questions or you can’t find the service you need, please contact us at its-telecom@csulb.edu.  

Telephone Help

Getting Started with Voice Mail and Telephone Service

Acceptable Use of Telecommunications Services

Telephone Models and Types

Virtual Voice Mail Referral Lines for Faculty

The online telephone directory lookup contains location and title only for those who have a telephone extension number.  Most faculty members, for example, do not have a campus extension or phone, so Telecommunications has broadened the use of the voice referral line.

By redesigning the voice referral line option, the new Voice Mail Referral line is a virtual line that will give any employee a campus number that goes straight to voice mail when dialed. When the caller leaves a message, it will be routed to the employee’s email inbox as an email containing a WAV file attachment of the message and a transcription.

This line type allows the employee to have a more substantial campus presence.

Virtual Phones - Microsoft Teams CallingNew!

For current project implementation information, please visit the Telephone Service Migration Project page.

For current knowledge base articles, please see our Teams Calling articles section.

Virtual Phones - MiCollab

Also known as a "soft phone," this can be used from off campus to answer calls coming into your campus phone extension. 

Requirements

  • Installation of the Micollab software application for virtual phone requires administrator access when installing on Windows or Mac computers. 

Features

  • This is a software-based campus telephone extension that can be accessed using a computer and/or mobile device. 
  • Receive and place calls from anywhere with reliable Wi-Fi or mobile phone signal is available.  
  • Virtual phones will be assigned a (562) 985-6XXX campus telephone number, so outbound calls appear to come from campus. 
  • Existing telephone lines of virtual phone users will be configured to have their published extension automatically forward to their new virtual phone. 
  • The virtual phone application Integrates with campus voicemail. Existing telephone users who forward calls to their virtual phone will have a single voicemail box to manage. 
  • Virtual phone users can have the ability to answer department extensions in addition to their own telephone numbers.

Features Not Supported

  • Calls to 911 are not supported on virtual phones.

Additional Resources

Physical Phones

Virtual Phones

To request an alternate format of this information, please contact ITS-Telecom@csulb.edu