 Telecommunications

Telephone lines and equipment provided for the campus community.

Available on campus-issued desk telephones with a variety of standard features.

An array of services to assist the campus community and visitors with searching for people and departments on campus.

Getting updates directly from telephone users on campus is critical to record accuracy; in part due to extension numbers being assigned by departments and not part of any HR record. ITS/Telecommunications is reliant on departments and individuals to provide their information for accurate and complete directory records. Telephone directory records supply telephone extension information to the Address Book (GAL) in Outlook, the campus 911 system, and various HR related systems.

Monthly and annual billing reports summarizing charges by department, charge type, and account.

Under the direction of the Division of Administration and Finance, DoIT assists campus departments with acquiring and coordinating campus approved, University-owned devices and monthly service.

lnstall telecommunications cable and/or request a quote for telecommunications work.

Secure, paperless fax solution that converts and routes inbound faxes to a specified network drive or email address.

Meant for areas that need additional ways, including MiCC and ACD, to answer calls or for departments that process large volumes of telephone calls for customer support, reservations, order desks, and other similar operations.

A telephone application that transfers calls to various extensions, voice mailboxes, or voice recordings without the intervention of a human operator.

Data and special circuits to off-campus systems, and voice telephone service at remote office locations.