 Telecommunications

Telephone service and equipment provided for employees and departments. Note that in most cases, submitting a request will include an automated workflow email notification requesting review and approval from the designated department/college manager or Administrative Services Manager (ASM).

lnstall telecommunications cable and/or request a quote for telecommunications work.

IMPORTANT NOTE: Directory update requests (i.e., job title and location edits) are no longer being accepted due to system changes that render such edits void.  All directory information comes from various systems of record, including Human Resources employee records.  If you wish to update or correct your record:

-Refer to your hiring department for updating your department or title.
-Refer to Preferred Name Change Process for Employees: https://csulb.teamdynamix.com/TDClient/1993/Por...

Telephone directory records synchronize with Human Resource related systems, the Address Book (GAL) in Outlook, and the campus 911 system.

Monthly and annual billing reports summarizing charges by department, charge type, and account.
NOTE: Beginning fiscal year 2023/24, speedchart changes are only necessary for monthly mobile carrier services and grants or e-programs.

Under the direction of the Division of Administration and Finance, DoIT assists campus departments with acquiring and coordinating campus approved, University-owned devices and monthly service.

Secure, paperless fax solution that converts and routes inbound faxes to a specified network drive or email address.

Meant for areas that need additional ways, including MiCC and ACD, to answer calls or for departments that process large volumes of telephone calls for customer support, reservations, order desks, and other similar operations.

A telephone application that transfers calls to various extensions, voice mailboxes, or voice recordings without the intervention of a human operator.

Data and special circuits to off-campus systems, and voice telephone service at remote office locations.