Service offerings include Telephone Services, Directory Services, Voicemail, Mobile, Call Processing, Billing Info, and E-Fax.

For campus directory lookups, please visit https://webapps.csulb.edu/campus-directory/

For a list of Telecom related knowledge base articles visit https://csulb.teamdynamix.com/TDClient/1993/Por...

Services (11)

Telephone Service

Telephone lines and equipment provided for the campus community.

Voice Mail

Available on campus-issued desk telephones with a variety of standard features.

Telephone Directory Service

An array of services to assist the campus community and visitors with searching for people and departments on campus.

Getting updates directly from telephone users on campus is critical to record accuracy; in part due to extension numbers being assigned by departments and not part of any HR record. ITS/Telecommunications is reliant on departments and individuals to provide their information for accurate and complete directory records. Telephone directory records supply telephone extension information to the Address Book (GAL) in Outlook, the campus 911 system, and various HR related systems.

Billing Reports and Statements

Monthly billing reports and statements summarizing charges by department, charge type extension and account.

Conference Calling

The University's telephone system can accommodate up to eight parties, four of whom can be off-campus, on one call.

Mobile Device Service

Under the direction of the Division of Administration and Finance, DoIT assists campus departments with acquiring and coordinating campus approved, University-owned devices and monthly service.

Quote / Project Request

lnstall telecommunications cable and/or request a quote for telecommunications work.

Electronic Fax

Secure, paperless fax solution that converts and routes inbound faxes to a specified network drive or email address.

Group Answering Features

Meant for areas that need additional ways, including MiCC and ACD, to answer calls or for departments that process large volumes of telephone calls for customer support, reservations, order desks, and other similar operations.

Call Processing

A telephone application that transfers calls to various extensions, voice mailboxes, or voice recordings without the intervention of a human operator.

Carrier Service

Data and special circuits to off-campus systems, and voice telephone service at remote office locations.