Service offerings include Telephone Services, Directory Services, Voicemail, Mobile, Call Processing, Billing Info, and E-Fax.

For Telecom related HELP ARTICLES, visit https://csulb.teamdynamix.com/TDClient/1993/Por...
*NEW* For Telephone Service Migration Project Updates, visit: https://www.csulb.edu/information-technology/te...
*NEW* For Microsoft TEAMS CALLING, visit https://csulb.teamdynamix.com/TDClient/1993/Por...
For campus directory lookups, visit https://webapps.csulb.edu/campus-directory/

Services (10)

Telephone Service

Telephone lines and equipment provided for the campus community, including Microsoft Teams Calling.

Project & Quote Request

lnstall telecommunications cable and/or request a quote for telecommunications work.

Voice Mail

Available on campus-issued desk telephones with a variety of standard features.

Telephone Directory Service

IMPORTANT NOTE: Directory update requests (i.e., job title and location edits) are no longer being accepted due to system changes that render such edits void. All directory information is gradually being supplied directly by Human Resources employee records. If you wish to update or correct your record:

-Refer to your hiring department for updating your department or title.
-Refer to Preferred Name Change Process for Employees: https://csulb.teamdynamix.com/TDClient/1993/Por...

Telephone directory records synchronize with Human Resource related systems, the Address Book (GAL) in Outlook, and the campus 911 system.

Billing Reports and Statements

Monthly and annual billing reports summarizing charges by department, charge type, and account.
NOTE: Beginning fiscal year 2023/24, speedchart changes are only necessary for monthly mobile carrier services and grants or e-programs.

Mobile Device Service

Under the direction of the Division of Administration and Finance, DoIT assists campus departments with acquiring and coordinating campus approved, University-owned devices and monthly service.

Electronic Fax

Secure, paperless fax solution that converts and routes inbound faxes to a specified network drive or email address.

Group Answering Features

Meant for areas that need additional ways, including MiCC and ACD, to answer calls or for departments that process large volumes of telephone calls for customer support, reservations, order desks, and other similar operations.

Call Processing

A telephone application that transfers calls to various extensions, voice mailboxes, or voice recordings without the intervention of a human operator.

Carrier Service

Data and special circuits to off-campus systems, and voice telephone service at remote office locations.