Creating Inbox Rule for a Shared Account to Forward Copies of Emails to Individuals in Outlook Online (Office 365)

Body

In Outlook Online, you will be able to forward messages from a shared account to an individual account. 

Instructions

  1. Log into Outlook online through CSULB Single Sign-On.
  2. Once you are in Outlook Online, check to make sure the switch for Try the new Outlook is turned off. (shared account accessibilties will only work with the older version)

try the new outlook switch

 

  1. To open another mailbox, click on your account initials in the upper right hand corner and click on Open another mailbox...

account mailbox

 

  1. Input the email address of the shared account (i.e. alert@csulb.edu)
    1. Select Open (the shared account wil open in a new tab)

open mailbox

 

  1. In the shared account, Click on the Settings Icon in the upper right corner and scroll down to click on Mail

settings icon

mail settings

 

  1. In Mail selections, click on Inbox and sweep rules and the  "+" icon to create new inbox rules for forwarding. 

plus icon and inbox

 

  1. To create a new inbox rule, type in a desired name for your inbox under Name.

name

 

  1. On the pulldown "When the message arrives..." select [Apply to all messages]

apply to all

 

  1. On the puldown "Do all the following," select Forward,redirect, or send > Forward the message to...

forwarding new inbox\

 

  1. A search screen will appear.
    1. Type the name or email address of the intended recipient
    2. Select the Search icon (information of the intended recipient will appear)
    3. Once you have found the intended recipient, click on the "+" icon across the name under "Search Results"

add button search result

 

  1. To add additional recipients, repeat step 10.
  2. Double check to make sure all names are added into the forwarding list.
    1. Once finalized, click on Save.

save recipient

 

  1. You will be taken back to the new inbox rule screen
    1. Select OK in the upper left corner to save. 

ok save

 

  1. To add more recipients in the future or make any further changes, you can click on the Edit icon in the "Inbox and sweep rules" tab. 

edit icon messages

Details

Details

Article ID: 70805
Created
Thu 1/24/19 3:27 PM
Modified
Wed 1/15/25 2:16 PM