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The following screenshot shows what settings "authorized users" of Teams auto attendants have access to change. These use text-to-speech technology whereas whatever you type, becomes what the voice greeting states to the callers. These settings include:
- Choose a greeting for business hours
- Choose a greeting for after hours
To access these Auto Attendant settings
Authorized users can change greetings on the desktop Teams app (not available on mobile).
- In Teams app on desktop, select the settings menu option (three dots by profile picture).
- Select Settings
- Under Settings, select Calls.
- At the top, you should see your auto attendant name. Select it.
- You will see greeting settings you can change. It’s text-to-speech, so whatever you type, it will turn into an audio voice greeting. Please be sure to make test calls to ensure your greeting is being voice translated correctly (i.e., you may need to add periods for acronyms such as C.S.U.L.B.).
Please note: If you believe you are or should be an authorized user of an Auto Attendant and you do not see these settings, then please
submit a Telephone Service ticket. However, a known limitation is that if you have access as a supervisor to the "Queues" app in Teams, then you can only have access to edit greetings for either your call queues (CQ) or your auto attendant (not both). We advise choosing to keep authorized access to your CQs and just request greeting edits by submitting a ticket.