Password Management for CSULB Computing Account

Contents

1. Your CSULB Account
2. Forgot Password / Create a New Password
3. You Know Your Password but Can't Sign In
4. Video Tutorial
5. References

Your CSULB Account

The CSULB Account Password Service allows you to:

1. Establish your CSULB Account password (as a new student or employee)
2. Reset an existing password, or
3. Unlock your account

Your @student.csulb.edu (for students) or @csulb.edu (for employees) account password expires every 365 days.  After several failed attempted sign-ins, your account will lock. In such a scenario, you can use the method below to unlock your account. 

Forgot Password / Create a New Password

1. Visit https://password.csulb.edu and enter your email address and captha information. Select "Next."
2. Select the option “I forgot my password” and click “Next.” 
3. Choose the contact method to use for verification.  For Microsoft Authenticator App users, open the Microsoft Authenticator app on your mobile device and tap on the account in question. A code will appear. For SMS text or Phone Call method users, obtain the code you received.  Enter the verification code provided by the app, text, or phone call into the field provided and click “Next.” 
4. Enter your new password, confirm new password, and click “Finish.” 
5. A confirmation message will appear: 
6. You will receive a confirmation email to your @student or @csulb email account confirming your password change.

You Know Your Password but Can’t Sign In 

Your account may be locked due to too many failed attempts to sign in. If this occurs, you can unlock your password using the following method: 

1. Visit https://password.csulb.edu 
2. Enter your campus email account and security characters displayed on screen (not case-sensitive), and click “Next.” 
3. Select the radio button next to “I know my password, but still can’t sign in” and click “Next.” 
4. Choose the contact method to use for verification.  For Microsoft Authenticator App users, open the Microsoft Authenticator app on your mobile device and tap on the account in question. A code will appear. For SMS text or Phone Call method users, obtain the code you received. Enter the verification code provided by the app, text, or phone call into the field provided and click “Next.” 
5. A confirmation message will appear: 

Video

The following video illustrates the same steps as above.

Timestamps

0:05 - Set or reset CSULB password using text method

1:12 - Unlock CSULB password using text method

2:12 - Reset CSULB password using authenticator app

3:06 - Unlock CSULB password using authenticator app

References

CSULB Password Standard