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Note: Microsoft no longer supports Windows 10 effective, October 14, 2025.
Background
In July 2020, the student email system was merged with the employee email system to bettter utilize the many communication features afforded by Microsoft cloud applications, which better enable communication and collabaration between students and employees (faculty and staff). This Microsoft integration activity may have introduced some account disconnections for some students, whereby to fix account connection issues, it is recommended that you remove the existing CSULB student Microsoft account from the device and then re-add it.
Instructions
For the most accurate and up-to-date steps, please follow Microsoft’s official guidance:
Disconnecting a School Account from Windows 11