Recording Greetings and Prompts for MiCC

Overview

Using Audacity software, departments are able to record their own greetings and queue messages for their MiCC call centers.  Recordings must be saved as WAV files in the correct format before being submitted to Telecom to be uploaded.

Copying Software and Updating Recording Preferences

Go to \\campus.ad.csulb.edu\campus\Install\Common\Mitel\MiCC Enterprise and copy audacity-2.3.2.zip to your PC.

Windows File Explorer window showing Audacity files

Right click zip file and extract all.

Windows File Explorer window showing the Extract All option

Open folder containing extracted files and open audacity.exe.

Windows File Explorer window showing the Audacity.exe file

Update recording preferences to Mono:

  • Press Ctrl + P
  • Go to Devices
  • Change Channels to 1 (Mono)
  • Click OK

Audacity device preferences

Recording and Saving Greetings

To record greeting:

  • Click the Record button to begin
  • Click the Stop button when finished

Audacity player and recorder interface

In bottom left corner, change Project Rate to 8000.

Audacity player and recorder interface showing Project Rate setting

To save the recording:

  • Click File
  • Go to Export
  • Click Export as WAV

Audacity player and recorder interface showing export selections

  • Enter file name
  • Change file type to Other uncompressed files
  • Change encoding to U-Law
  • Click Save

Audacity

Details

Article ID: 90998
Created
Thu 10/31/19 10:00 AM
Modified
Thu 10/31/19 12:38 PM