How to Disable Focused Inbox

Be advised, the default setting in your Outlook E-Mail account as provided by CSULB is to create two inboxes, a "Focused" and "Other" inbox. The purpose of a Focused mailbox is to only have your important messages in one view. To remove the "Focused" inbox and create just one unified inbox, follow the steps below in desired web browser.

  1. Log-in to outlook via your SSO portal
  2. Once logged in, select "Filter" above the first available E-Mail from the message panel
  3. From the list of options, de-select "Show Focused Inbox"


Filter setting options with "Show Focused Inbox" selection



  1. Log-in to outlook via your SSO portal
  2. Click on the settings icon on the top right corner of the page.
  3. A drop-down menu with search functions will appear, enter "Focused" and select "Focused Inbox" result
  4. Then select radio button for "Don't sort messages" 
  5. Click save for changes to take effect


Settings menu with focused query and Focused Inbox result


Focused inbox setting with Don't Sort Messages option selected

For more information regarding the Microsoft Focused feature and disabling this setting via other applications (e.g. Outlook) click the link provided below:

Alternative Video Instructions


Article ID: 76860
Thu 4/25/19 11:37 AM
Thu 5/13/21 3:38 PM