Employee Email iOS 9x Multiple Meeting-Related Messages

Employee email users report getting multiple meeting response messages.

This issue is caused when iOS 9x users accept meetings on either their iPhones or iPads with the native mail and calendaring apps, which use iOS Exchange Active Sync.

In order to fix this issue, the employee who is accepting or declining a meeting invitation needs to turn off mail and calendar syncing on their mobile device and then turn it back on to stop the flow of the acceptance messages.

On the iPad/iPhone device - go to Settings - Mail, Contacts, Calendar - Select the account - turn Mail and Calendar Sync Off - Choose "Delete from My Phone".
Wait a few minutes then turn the Mail and Calendar Sync back On.  Note: It will take a while for everything to sync again.

Our general recommendations are:

When you receive a meeting invite wait a few minutes before accepting or processing it.  Allow time for all your devices (phone, desktop, home) to get the message synced to them.

Do NOT accept/respond to meeting invites and updates from your mobile phone or device.  Wait until you are at your desktop or log into the web client at mail.csulb.edu to respond from there.

For a person doing the scheduling:  do not create meetings on mobile devices (personal appointments are ok just don't invite others).   Use a desktop client or web client to schedule meetings.  When an occurrence of a recurring meeting needs to be moved or updated, it is best to cancel the occurrence and create a new one time meeting on the correct date.  Also, don't schedule recurring meetings for longer than 6 months.  Start a new series instead.

You might consider using the Outlook mobile app instead of the native calendar app as it is reported to fix the calendaring issues between iOS and Office 365.

Details

Article ID: 66023
Created
Thu 10/25/18 8:09 AM