Note: this installation can only be done from off campus, and in order to install the VPN software, you must have admin rights to the computer. Employees can contact your technical coordinator if you have issues installing. Students can contact the Technology Help Desk.
Instructions
Download client from https://protect.csulb.edu. Please note, the client cannot be downloaded while connected to University networks. This includes downloads while connected via previous VPN clients.
Log in with campus ID and password.
After successfully logging in, please select the version of client: Mac 32/64 bit agent.
After downloading the agent please launch the downloaded install file.
Follow the steps which will be presented to you:
After installation, the GlobalProtect agent dialog panel will appear. Enter protect.csulb.edu for portal address and hit Connect.
Enter username: Campus ID, password, and hit Sign In.
Note: only enter Campus ID or account name. @email or campus-domain\ is not valid.
Lastly, by default it will connect to GlobalProtect with split tunneling, but if full tunneling is required, click on the drop down menu and select GP-TLS-Full for full tunneling.
Special Note
If you encounter a problem connecting after launching the applications, check your security settings to ensure your computer isn't blocking the Global Protect application or Palo Alto Networks.
