Suggested Contacts

Clearing Suggested Contacts

Even when selecting names directly from the global address list and the address shows correctly in the "To:" field/line, it still uses the outdated information from suggested contacts if it is present.  Here are the steps I usually use to fix this issue.

Steps to fix the issue

  1. Click the X next to the name in the yellow pop-up box when typing it in. Clicking the "x" will delete the currently stored email address.

    picture of yellow pop-up box with an "x" as an option to delete
  2. If not fixed, search both contacts and suggested contacts folders for any instances of that person and delete their email addresses (even if it's the correct new one), or delete the entire contacts. Note that someone's old address may appear in several forms, not necessarily just under their actual name. For example, one may appear in someone's suggested contacts as (with no name), and/or Prospector Pete. For this reason it usually takes a fairly thorough search to find everything.

    picture of where to access contacts, which is located at bottom left corner of Outlook window.

    picture of "Suggested Contacts" list located in upper left side of contacts screen
    1. If still not fixed, restart Outlook.
    2. If still not fixed, create a new Outlook profile. Contact your college or department technical coordinator for assistance with creating a new Outlook profile.

Suggested Search Labels

Clearing suggested contacts, deleting suggested contacts, clearing stored email addresses, deleting stored email addresses, clearing contacts, deleting contacts

Contact Information

Sean Hernandez
Information Technology Services


Article ID: 61683
Fri 8/31/18 4:14 PM
Sat 9/2/23 10:44 PM