ITS Systems Privileged Access Process

Privileged administrative access to Information Technology Services (ITS) systems and infrastructure affords University employees the ability to perform actions that may affect mission-critical, campus-wide computing systems, account access, files, data, or user processes.  Privileged administrative access requires approval from ITS Management and requestor’s Management as well as requestor acknowledgement of roles and responsibilities therein. 

Appropriate and ethical use of University electronic systems and data are outlined in the Acceptable Use of CSULB Electronic Communication Systems and Services, http://www.csulb.edu/information-technology/information-security/acceptable-use-of-csulb-electronic-communications.  Additional Roles & Responsibilities for Privileged Account holders are detailed below.

To Grant New Access:

  1. Complete the User Agreement / Privileged Access Form
  2. Area technical coordinator to submit a ticket indicating approval of their privileged access request.  DoIT-ServiceManagement@csulb.edu can verify if proper approvals have been granted. 

(Note: depending on the number of systems being requested, processing time will vary; on average this can take several hours to a day per service after requests are received.)

To Revoke Access:

  1. Area technical coordinator submit a ticket indicating technical coordinator and access that needs to be removed.
  2. To immediately revoke access, the area Administrative Services Manager (ASM) can email ITS-ServiceManagement@csulb.edu indicating the technical coordinator and access that needs to be removed. 

Resources

Information Security website

Internal Use Only

Details

Article ID: 60587
Created
Thu 8/16/18 2:28 PM
Modified
Tue 1/7/20 3:26 PM