Accessing a Shared Mailbox Using Outlook 2011 for Mac

Creating a Shared Mailbox:

  • To start, begin by adding your account to Outlook if your account is not already there by opening Outlook -> Tools and select Accounts from the drop menu.
  • In the windows that appears, provide the correct information related to your email (Exchange or Other)

    We will look at an example using the Exchange Account.

    Exchange Account Menu in Mac Mail
  • After providing your information, click Advanced... and select Delegates

    Advanced Settings in Mail
  • We will look at the section People I am a delegate for: by selecting the + , we are able to add new users which allows us to become delegates for the selected or added users.

    Delegate settings within Advanced settings
  • Click OK after adding the users you are allowed to delegate
  • After adding these users, you will see that the mailbox has changed slightly. There is now a shared mailbox that consists of a drop menu. This will be looked at in the next step.

    Mailbox settings
  • After the new user is added, we can create a message and have the option of sending the message as the person you are allowed to be a delegate for. The following image shows the feature.
  • To write a message as the delegate, start with a new message, select From and choose the appropriate user. From here, continue the message as you would with an email message and click Send

    Email message composer

Removing Users from a Shared Mailbox:

  • If you would like to remove users, select Tools -> Accounts. From here select the mailbox you wish to modify and click Advanced.

    Exchange Account Menu in Mac Mail
  • Select the Delegates tab and proceed to select users and click the - sign. With this simple click, the user will no longer appear in the delegates.

    Advanced Settings in Mail


Article ID: 57821
Thu 7/19/18 1:52 PM
Fri 2/22/19 11:03 AM

Related Articles (1)

Shows how to access a shared mailbox whether it is shared with you or if you are a delegate for another user's mailbox.