The Virtual Kiosk is available to all CSULB students, faculty, and staff who may need on-demand technology-related assistance during Technology Help Desk's active hours of operation.
OVERVIEW
The Technology Help Desk Virtual Kiosk offers convenient, real-time support during posted hours of operation. Students and employees can access help at two physical locations within the University Library, or remotely from a smart phone or computer with Internet access. The two kiosks located within the Library are designed for ease of use, with a touch-screen interface that connects you directly to the Technology Help Desk for personalized support.
Features & Benefits:
- Convenience and Accessibility: Get help wherever you are.
- Real-Time Assistance: Direct connection to a live Technology Help Desk staff member
- Available Hours (Fall 2024): Monday through Thursday: 8 am – 8 pm; Friday: 8 am – 5 pm
- User-Friendly Interface: Simple touch-screen controls.
HOW TO ACCESS
Physical Kiosks
Located on 1st & 5th Floors of the University Library: Look for the touch-screen digital displays.
Using the Virtual Kiosk
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Start a Session:
- Tap the screen to activate the kiosk.
- Select Join Meeting from the available options.
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Follow On-Screen Instructions:
- The system will guide you through a series of prompts to connect you to a Technology Help Desk representative.
- You will be asked to identify yourself (student ID, name, etc.).
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Begin Your Session:
- Once connected, you'll have a live session with a Technology Help Desk staff member who will assist with your issue.
Access Methods On Your Own Device / On-the-Go
- Visit the Technology Help Desk home page, and under New Virtual Support, click on "Start Video Meeting."
- Scan the QR Code: Use your smart phone to scan the QR code displayed on the kiosk, which will connect you to the Help Desk via your smart device.
- Call or Email: Contact the Technology Help Desk at 562-985-4959 or email at helpdesk@csulb.edu.