IT Help Tickets: Adding Attachments to a Ticket

Overview

You can attach files to TeamDynamix (TDX) tickets from your computer or cloud storage providers.

When Creating a Ticket

1. Scroll down to Attachment and click Browse.
2. Choose the files to upload to the ticket. NOTE: You can attach more than one file at a time using the Ctrl or Shift keys when selecting multiple files. 

Attaching Files to Existing Tickets

Attaching files from your computer

When uploading from your computer:

1. To open the ticket you'd like to add an attachment to, click the ticket number link in the confirmation email you received after you submitted it. Alternatively, you can find your ticket on the Ticket Requests page. 
2. You can click the "Add Attachment" tab or the plus sign (+) in the Attachments box on the right side of the ticket. Then locate and click the file(s). 
3. Alternatively, you can drag and drop the file(s) onto the Attachments box. 

Attaching files from OneDrive

1. To open the ticket you'd like to add an attachment to, click the ticket number link in the confirmation email you received after you submitted it. Alternatively, you can find your ticket on the Ticket Requests page.   
2. Select the location of the file(s). NOTE: You can attach more than one file at a time using the Ctrl or Shift keys when selecting multiple files.
3. Find the file(s), click to highlight, and click Select. You will see the attached files listed on the right side of the ticket window. 

Important considerations for attaching files from OneDrive:

• The TDX ticket must be saved or you will not see the buttons for attaching files. 
• You will be prompted to sign on in order to access OneDrive.
• The file you attach must be shared (e.g.,"Anyone with the link can view") so the user(s) can access it from TDX.