2.0 ASM and Manager Related Items

Telecom Information for ASMs or Fiscal Analysts 

Management Overview 

ASMs and fiscal staff have important roles to fulfill, and telecom has designed tools and functions to support them and complete various processes more efficiently. The following information will help you learn more about these items, and how to access them online. 

1. DAF policies regarding mobile device/service stipends for employees. 
2. DAF policies regarding business relationships with non-campus, telecom vendors/carriers. 
3. Directory record updates.  
4. Changing chart fields and speed codes for telephone extensions and mobile numbers. 
5. Setting permissions for receiving monthly telecom chargeback reports. 
6. Approving or declining tickets submitted for work. 

Section 1: Mobile stipend policy 

Mobile Device Policy

Section 2: Mobile device and carrier service policies 

Telephone/Telecommunications

Telecom Knowledge Base

For the remaining sections: It’s easy to reach the IT service catalog for Telecommunications using www.csulb.edu/telecom in order to browse for the information needed from there, however for the purpose of this document, the specific links have been provided. 

Section 3: Directory Updates 

The on-boarding process for new employees has been enhanced; however it is still a department’s prerogative to assign a particular extension number to a new employee, or a transferred employee. The department may not want to assign a desk set to the employee, but assigning a number can be useful so that the Address Book in Outlook can contain a number for an employee who has no desk set. If a new employee is assigned to a desk set, then updating the directory record is essential for the 911 database. 

Telephone Directory Service

Section 4: Changing chart fields and speed codes 

When an extension needs to be changed to a new, or different, speed chart and set of chart fields, it is easy to submit the request through Billing Reports and Statements. 

Billing Reports and Statements 

Section 5: Setting permissions for telecom reports 

Call Detail reports are distributed to employees each month through email in support of the State Administrative Manual and its directive that personal calls should be reimbursed. Permissions for this report are set by a directory update to make one person the primary user of an extension number. 

1.3 Telephone Call Detail Statement

For summary and management reports, CSLink is used for report distribution with set permissions. Below you’ll see a good example of a division with the ASM who has access to the entire division, and some staff members may have access to all reports within a main department and each DeptID under the main department, while others have access to only one DeptID. If you are uncertain how best to set up permissions, please email ITS-Telecom@csulb.edu  for assistance. 

2.1 Accessing Telecom Billing Reports through CS Link

Other useful Knowledge Base articles 

For new staff members, the Getting Started article can be very helpful to get set up for voice mail, directory, or just using telephones. The three most elemental knowledge base articles for staff are: 

1. Acceptable Use of Telecommunications Services 
2. Getting Started with Voice Mail and Telephone Service 
3. Setting Up and Using Your CSULB Voice Mail 
4. Telephone Help 
5. Telecommunications Trouble Reporting 

Telecom Knowledge Base

Section 1: Approving or Declining Tickets 

The section for submitting tickets in ITHelp can be reached using www.csulb.edu/telecom. When an employee submits a ticket for a telecommunications service, the ticket will be routed to the ASM if there are fiscal implications. The ASM will receive an email notification and can click the button to approve or deny the request. Prompt action on tickets helps installations and moves stay on schedule!