Microsoft Multi-Factor Authentication (MFA) - How to Manage Devices

This article illustrates how to add or remove second factor devices for Microsoft Multi-Factor Authentication (MFA). When possible, it's highly encouraged that you add multiple options for second factor in the event you lose your telephone or get a new device.  

Manage Second Factor Devices

To add, change, remove second factor devices; or to change your default second factor, visit this page to manage your devices.

additional security verification dialog box


Alternative Method

  1. In a web browser, navigate and log in to
  2. Select any Microsoft service. For this illustration, we will use the Office 365 Portal.
     MS Service Tile in SSO
  3. Launch the service by clicking on the service tile. 
  4. Once in the service, click on your initials (or image) in the upper right hand corner.
  5. Click on View Account.
     View Account option
  6. Click on Security Info.
     Security Info
  7. On this screen, you can add new devices or manage existing devices. We recommend you add multiple devices, even if you don't plan to use them. This will help ensure you have access in the event you lose a device or get a new phone. You'll have backup options to ensure you can access your services.  Manage Devices

Change Default Second Factor Devices

  1. To change the default second factor, follow the sets above to navigate to the Security Info screen, then select the Change link. Change Default
  2. Select the new default options from the previously added methods.
     Change default option

Please note: There may be a processing delay as to when newly added methods will appear in the drop-down selection.  If you are attempting to change your default method to one you have just added, you may have to wait several hours before it appears in your list of available methods.


Article ID: 123808
Wed 1/6/21 4:55 PM
Tue 1/12/21 8:22 AM