Removing and Adding School Account on Windows 10


In July 2020, the student email system was merged with the employee email system to bettter utilize the many communication features afforded by Microsoft cloud applications, which better enable communication and collabaration between students and employees (faculty and staff).  This Microsoft integration activity may have introduced some account disconnections for some students, whereby to fix account connection issues, it is recommended that you remove the existing CSULB student Microsoft account from the device and then re-add it. 


  1.  To Remove the account, click the Windows button.  Then click your login picture, and then select “Change account settings.” Desktop view showing Windows button and "Change account settings" option"

  2. Once at the Account page, please select “Access work or school” and locate your account and select “delete/remove.” Desktop setting showing Access work or school option and Connected to CAMPUS-DOMAIN setting

  3.  Once removed, reconnect the account by selecting “Connect” and inputting your email account when prompted. Windows tab asking user to set up a work or school account

  4. You will then be redirected to SSO and log in with your CSULB credentials. CSULB Single Sign-On Login page

  5.  If you receive the "Use this account everywhere on your device" prompt below please select the “This app only” and continue. Windows tab asking user permission to use this account everywhere on your device



Article ID: 116450
Thu 9/17/20 2:07 PM
Fri 9/18/20 12:41 PM