Note: Microsoft will no longer support Windows 10 after October 14, 2025.
Background
In July 2020, the student email system was merged with the employee email system to bettter utilize the many communication features afforded by Microsoft cloud applications, which better enable communication and collabaration between students and employees (faculty and staff). This Microsoft integration activity may have introduced some account disconnections for some students, whereby to fix account connection issues, it is recommended that you remove the existing CSULB student Microsoft account from the device and then re-add it.
Instructions
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To Remove the account, click the Windows button. Then click your login picture, and then select “Change account settings.” 
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Once at the Account page, please select “Access work or school” and locate your @student.csulb.edu account and select “delete/remove.” 
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Once removed, reconnect the account by selecting “Connect” and inputting your @student.csulb.edu email account when prompted. 
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You will then be redirected to SSO and log in with your CSULB credentials. 
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If you receive the "Use this account everywhere on your device" prompt below please select the “This app only” and continue. 