Re-Connecting Outlook App on Mobile Devices

Issue

This may resolve issues where email is not syncing on one's mobile devices.  Re-connecting one's account on a mobile device may require deleting the record of the mobile device and then re-connecting the account.

Process

  1. Sign in to CSULB Single Sign-On (https://sso.csulb.edu) and click on the Mail button. 
  2. Once in your mailbox, click on the gear icon near the upper-right corner. 
  3. In the Search Outlook Settings field, type in ‘mobile’ so that ‘Manage mobile devices’ shows up.  Click on that, and see if you can delete/trash the mobile device on which you have your Outlook app installed (the trash can should appear if you hover over the device listed w/your mouse cursor). 
  4. After you’ve deleted/removed the device from the list, go back to your Outlook app on your phone to reconnect and check to see if all the emails load back onto the account.  

Details

Article ID: 111874
Created
Tue 7/14/20 4:59 PM
Modified
Tue 7/14/20 5:01 PM