Forget and Remove Wi-Fi Profile/Certificates - Eduroam

Remove a certificate only when needed.

Why remove the certificate?  Your device may have saved outdated security information for the Wi-Fi network. Removing the old certificate lets your device create a fresh, updated connection.

Table of Contents

iOS Devices

MacOS Devices 

Android Devices

Windows Devices

Chromebook

 

iOS Devices (iPhone and iPad)

1. Open Settings → Wi-Fi.

2. Tap the information icon (ⓘ) next to eduroam.

iOS Wi-Fi settings window

3. Tap Forget This Network, then confirm.

iOS eduroam network window with a dialogue box to either click on Cancel or Forget

4. Repeat for BeachGuests if it appears.

5. Reconnect to eduroam.

Remove a certificate

1. Open Settings and search for VPN.

2. Select VPN & Device Management.

3. Select the California State University Long Beach eduroam profile.

iOS profile settings window

4. Select Remove Profile and confirm.

5. Reconnect to eduroam.

 

Mac OS Devices (iPhone and iPad)

1. Open System Settings → Wi-Fi.

2. Open the known or preferred networks list. On some versions, select Advanced.

Mac OS Network settings window.

3. Find eduroam, open the three-dot menu, and choose Remove from List. On older versions, select the network and use the minus (–) button.

Mac OS known networks window.

4. Also remove BeachGuests, beachnet-guest-access, and beachnet+ if they appear.

5. Select Done to save your changes, then reconnect to eduroam.

Remove the Wi-Fi profile or certificate

1. Open System Settings and search for Profiles.

2. Select Profiles, choose the Wi-Fi profile associated with eduroam, and click the minus (–) button.

Mac OS Profile and Device Management window.

3. Select Remove, then enter your Mac login password if prompted.

eduroam certificate profile window with a Cancel and Remove button.

4. If no profile appears, open Spotlight Search, search for Keychain Access, and open it.

Mac OS Keychain Access window

5. In the login keychain, search for eduroam or csulb.edu. Delete only the certificate or network entry clearly associated with eduroam.

Mac OS Keychain Access window with the eduroam certificate highlighted.

6. Return to System Settings → Wi-Fi, forget eduroam (if it is still listed), and reconnect using your CSULB email address and password.

 

Android Devices

1. Open Settings → Wi-Fi.

2. Tap the settings icon next to eduroam.

Android Wi-Fi settings window.

3. Tap Forget.

Android Network Details window with the Forget button highlighted.

4. Reconnect to eduroam.

Remove a certificate

1. Open Settings.

2. Go to Security & privacy → More security settings → Encryption & credentials.

Android settings window.

3. Under Credential storage, select Clear credentials to remove all certificates, or select User credentials to remove a specific certificate.

Android More Security settings window with Clear Credentials highlighted.

4. Reconnect to eduroam.

 

Windows Devices

1. Open Settings → Network & Internet.

2. Select Wi-Fi → Manage known networks.

Windows Network & Internet window.

3. Select eduroam and choose Forget.

Windows Network & Internet window to show the Manage known networks list.

4. Also forget BeachGuests, beachnet-guest-access, and beachnet+ if they appear.

5. Reconnect to eduroam.

Remove a certificate

1. Use Windows Search to search for certificate, then open Manage user certificates.

Windows Manage user certificates window.

2. In the left pane, select Personal → Certificates.

Windows Certificates folder window.

3. Find the certificate whose name ends with @student.csulb.edu or @csulb.edu.

4. Right-click the certificate and choose Delete.

Windows certificate folder with a pop out list showing the Delete option.

5. Reconnect to eduroam.

 

Chromebook

1. Open Settings → Wi-Fi.

2. Select Known networks.

Chromebook network settings window.

3. Find eduroam and open the three-dot menu.

4. Select Forget.

Chromebook network settings window with Forget highlighted.

5. Reconnect to eduroam.

Remove a certificate

1. Open Chrome and enter chrome://settings in the address bar.

Chromebook window with "chrome://settings" typed into the address bar.

2. Expand Advanced.

Chromebook settings window with Advanced highlighted with a red arrow.

3. Select Manage certificates.

Chromebook settings window with the advanced settings displayed and the "manage certificates" highlighted with a red arrow

4. Open Your Certificates.

5. Delete each entry associated with CSULB.

6. Reconnect to eduroam.